Isolation & Actuation Technologies Application Engineer
Position Title:
Application Engineer IFLSA Status:
Exempt Reports to:
Isolation & Actuation Sales ManagerDepartment:
Isolation & Actuation TechnologiesJob
Summary:
Contribute to the improvement of the client's overall user experience in an effort to generate customer satisfaction and loyalty.
Working in a defined sales territory, and in partnership with an assigned Sales Engineer, provide ownership of customer order fulfillment.
Principal Duties and
Responsibilities:
Drive growth within assigned territory through the management of house and non-technical accounts including qualifying customers, creating quotes and manage customer expectations.
Partner with a Sales Engineer to learn both the technical aspects of the job and also the principals of key account management.
Work in conjunction with the defined territory sales team to come up with Quantified Business Results, Most Valuable Customer account plans, and overall territory strategy.
As part of the sales process, initiate contact; gain agreement to next steps in process; gain access to decision makers; quote costs/present solution options; provide timely updates on orders or, respond to other client needs/requests.
Support clients with order management, critical order escalation, all non-engineer related tasks, and overall customer experience for assigned territory.
Accurately and efficiently document information learned from clients, and, the accomplishment of steps in sales process.
Aggressively manage competing responsibilities to maximize time available time to make calls and complete other duties.
Maintain a proficient understanding of our business system, including the ability to investigate problems and suggest creative solutions.
Manage the complete order fulfillment cycle including order processing and administration, product assembly, shipment, invoicing, and payment.
Working with the Manager, define and successfully complete learning activities designed to seek and gain knowledge of Interface products, the industry segment, competition, sales skills, and the corporate processes and procedures.
This acquired knowledge is to be integrated and consistently demonstrated in the daily execution of assigned duties and tasks.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Physical Demands:
This is largely a sedentary role; however some filing is required.
This would require the ability to lift files, open filing cabinets and bending or standing as necessary.
The ability to remain seated at keyboard for long periods of time during the workday.
Travel:
As necessary.
Five to ten days per year is typical.
Qualifications:
A Bachelor's degree in Engineering (B.
S.
) or equivalent from a four-year college is required.
Two years industry related experience with preference for process control functions preferred.
Working knowledge of Microsoft Office suite applications.
Working knowledge of database programs (i.
e.
IFS, Salesforce, Outlook) preferable.
Effective interpersonal and communication (oral & written) skills required.
Must be very customer focused.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Account Management Accounts Receivable Administration Assembly And Installation Communication Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
Application Engineer IFLSA Status:
Exempt Reports to:
Isolation & Actuation Sales ManagerDepartment:
Isolation & Actuation TechnologiesJob
Summary:
Contribute to the improvement of the client's overall user experience in an effort to generate customer satisfaction and loyalty.
Working in a defined sales territory, and in partnership with an assigned Sales Engineer, provide ownership of customer order fulfillment.
Principal Duties and
Responsibilities:
Drive growth within assigned territory through the management of house and non-technical accounts including qualifying customers, creating quotes and manage customer expectations.
Partner with a Sales Engineer to learn both the technical aspects of the job and also the principals of key account management.
Work in conjunction with the defined territory sales team to come up with Quantified Business Results, Most Valuable Customer account plans, and overall territory strategy.
As part of the sales process, initiate contact; gain agreement to next steps in process; gain access to decision makers; quote costs/present solution options; provide timely updates on orders or, respond to other client needs/requests.
Support clients with order management, critical order escalation, all non-engineer related tasks, and overall customer experience for assigned territory.
Accurately and efficiently document information learned from clients, and, the accomplishment of steps in sales process.
Aggressively manage competing responsibilities to maximize time available time to make calls and complete other duties.
Maintain a proficient understanding of our business system, including the ability to investigate problems and suggest creative solutions.
Manage the complete order fulfillment cycle including order processing and administration, product assembly, shipment, invoicing, and payment.
Working with the Manager, define and successfully complete learning activities designed to seek and gain knowledge of Interface products, the industry segment, competition, sales skills, and the corporate processes and procedures.
This acquired knowledge is to be integrated and consistently demonstrated in the daily execution of assigned duties and tasks.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.
Duties, responsibilities and activities may change at any time with or without notice.
Physical Demands:
This is largely a sedentary role; however some filing is required.
This would require the ability to lift files, open filing cabinets and bending or standing as necessary.
The ability to remain seated at keyboard for long periods of time during the workday.
Travel:
As necessary.
Five to ten days per year is typical.
Qualifications:
A Bachelor's degree in Engineering (B.
S.
) or equivalent from a four-year college is required.
Two years industry related experience with preference for process control functions preferred.
Working knowledge of Microsoft Office suite applications.
Working knowledge of database programs (i.
e.
IFS, Salesforce, Outlook) preferable.
Effective interpersonal and communication (oral & written) skills required.
Must be very customer focused.
Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
41 CFR 60-1.
35(c) Recommended Skills Account Management Accounts Receivable Administration Assembly And Installation Communication Customer Experience Estimated Salary: $20 to $28 per hour based on qualifications.
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