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Flooring Installation Warranty and Repair Specialist

Company Name:
Atlanta Flooring Design Centers, Inc.
The New Home Builder Flooring Installation Warranty and Repair Specialist works with assigned accounts under the supervision of one or more of our account managers to ensure that we provide the highest quality of service to our new home builder clients within AFDC guidelines and our partnership agreements.
The ideal candidate for this position is a "people person" with a positive attitude, strong organizational skills and self discipline to support our partners in new home construction. Must be able to communicate effectively and work well with a variety of personalities.
Knowledge of flooring materials and installation processes are most desirable. The ability to read builder specifications, multi-task and maintain accuracy during data entry is critical. Specific skills required include data management, mathematical computation and analysis.
Essential Functions:
Respond with a sense of urgency to all builder or homeowner requests for warranty/repair work
Ensure that all job orders submitted are complete, accurate and formatted consistently to meet internal procedures and builder needs
Monitor and track orders to meet material lead times, installation schedules and to ensure timely completion of work
Ensure all repair and warranty work is scheduled, completed and billed appropriately
Follow up on customer inquiries

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